Return and Refund Policies

Sales to End Users Only

AEC Software products are sold directly to end users only. All purchases are subject to the return and refund policies outlined below.

Non-Returnable Products

The following are not eligible for return or refund:

• Downloaded software
• Opened software
• Upgrades
• Volume licenses
• Bundled products
• Discounted or promotional items
• International orders outside the US and Canada
• Services (training, consulting, shipping)

Return and Refund Policy

For eligible products, AEC Software offers a 14-day satisfaction guarantee from the date of purchase. To initiate a return, you must contact AEC Software at 800-450-1985 to obtain a Return Merchandise Authorization (RMA) number. Products must be unopened and in their original packaging to qualify for a refund.

How to Request a Refund

1. Call AEC Software at 800-450-1985 to request an RMA number.
2. Ship the product to:
   AEC Software RMA Dept.
   22611 Markey Ct.
   Suite 113
   Sterling, VA 20166
3. Allow 2-4 weeks for processing after the returned product has been received.

Defective Items

If you believe you have received a defective product, please contact AEC Software at 800-450-1985 for assistance. We will work with you to resolve the issue as quickly as possible.